Weeks later, every engineer on shift is pinging Teams to find out what the setup even is. This is the shape of every handover that ever went sideways.

How it actually goes

01. The handoff. A project wraps. The project engineer writes a handover doc, walks the service desk through it, and moves on. Everyone nods.

02. Time passes. Three months go by. The handover doc lives in a folder nobody opens. The engineer who did the work is on holiday, or left, or moved teams.

03. Something changes. A router password gets rotated. A SonicWall gets swapped. Or a major incident lands at 4pm on a Friday.

04. The scramble. The engineer who picks up the ticket opens Teams. Does anyone know the firewall login for Acme? Pings fly. Someone says try the old one. Someone says I think Dave changed it. Dave is on leave.

05. Nobody's surprised. The answer is I don't know, and nobody's surprised, because there was never anywhere for that to live in the first place.

The fix: set it once, it's done

Structured info that updates immediately, visible instantly to whoever picks up the next ticket.

One page per customer. Environment fields, contacts, and the notes your team has built up, all on one screen. No folders, no articles to hunt through.

Set it once, it's done. Something changes, update it once. The next engineer who picks up a ticket on that account sees it immediately, whether the SonicWall went in last year or last week.

No group chat archaeology. No digging, no "let me ask Dave", no scrolling through a year of Teams messages to find the one thread where someone mentioned the firewall.

What it costs

Straight answer, because dodging the price question is annoying.

Solo is free. No time limit, for a single engineer running their own book of customers. That is genuinely free, not a trial.

Team and MSP plans are paid, priced per licence, for when you have got more than one person on the rota. No per-customer charge, and you can add or remove licences anytime.

So it is free to get started on your own, and paid as your team grows. We are not going to tell you it is free without that qualifier, because that would only be true for the Solo tier.

Set it once. Stop the scramble.

One page per customer. Free for a solo engineer, paid plans as your team grows. Start free or book a demo.